HJC Accessories: Overpricing or Just plain fraud?

[djkit]

mga sir san ba located ang motoworld? dyan din ba yun sa caloocan?

[chippoy]

Mga chief! I am also a patron of JT Triumph-Caloocan, since my last visit there, I have always been treated nice by Sir Eddie, I guess he's the main man, he's the big Chinese guy manning the stand near the computer. He's very accommodating and he always give discounts. If you are a believer of HJC helmets because not only it's DOT/Snell approved, we cannot discount the fact that it is also very affordable, ask long time real bikers and they will give you an approval for this brand, please look for Sir Eddie, he knows customer satisfaction best. Nevertheless, I will also inform him of this so he can make necessary steps to keep his customers coming back. Thanks and God Bless po!

[Ichthus Janz]

Originally Posted by chippoy

Mga chief! I am also a patron of JT Triumph-Caloocan, since my last visit there, I have always been treated nice by Sir Eddie, I guess he's the main man, he's the big Chinese guy manning the stand near the computer. He's very accommodating and he always give discounts. If you are a believer of HJC helmets because not only it's DOT/Snell approved, we cannot discount the fact that it is also very affordable, ask long time real bikers and they will give you an approval for this brand, please look for Sir Eddie, he knows customer satisfaction best. Nevertheless, I will also inform him of this so he can make necessary steps to keep his customers coming back. Thanks and God Bless po!

Good thinking bro, hopefully management will be more aware about how some of their employees are treating customers.

[sunnycuevas]

Originally Posted by chippoy

............, ask long time real bikers and they will give you an approval for this brand, please look for Sir Eddie, he knows customer satisfaction best. Nevertheless, I will also inform him of this so he can make necessary steps to keep his customers coming back. Thanks and God Bless po!

Thanks for the help. I am convinced that HJC is a good brand and FS10 or AC12 green/black combo is next on my list.

Thanks for the tip(s) to whom to talk to when going to JT.

[HumblePee]

Labo nga ng Jt Triumph na yan.
Tumawag ako minsan tungkol sa presyo ng piyesa.
E di ayos na. May kamahalan, pero kailangan ko yung piyesa eh.
Kaso, di ko naitanong kung ilan ang meron silang stock nung piyesa.

Within five minutes nung tumawag ako uli, dumoble na yung presyo.
Siba eh. Nakakapikon.

[hotruss]

The work attitude of the employees reflects the work attitude of the employer. They are the EXTENSION of the employer. It takes one rude employee to mess up the whole business-client relationship. If one employee is unaccommodating, presumably all of the employees are. This is a business environment. Everyone under the management should act professionally towards clients. And i mean EVERYONE.

As i have said before, it doesn't make sense to go to one person ONLY (or a person of a higher authority) just to transact your business. How else is he/she going to serve ALL of the costumers? That's what employees are for.

I have always been treated nice by Sir Eddie, I guess he's the main man, he's the big Chinese guy manning the stand near the computer. He's very accommodating and he always give discounts.

[chippoy]

Originally Posted by hotruss

The work attitude of the employees reflects the work attitude of the employer. They are the EXTENSION of the employer. It takes one rude employee to mess up the whole business-client relationship. If one employee is unaccommodating, presumably all of the employees are. This is a business environment. Everyone under the management should act professionally towards clients. And i mean EVERYONE.

As i have said before, it doesn't make sense to go to one person (or a person of a higher authority) ONLY just to transact your business. How else is he/she going to serve ALL of the costumers? That's what employees are for.

Chief! I am sorry you feel this way, but there are several JT branches you can buy from, if one employee mistreated you then you must bring it to the attention of the manager. Employees are also people who have good and bad attitudes, if you have managed a business you would know that these kind of lapses are a common occurrence especially if your company is already that big. Ang sa akin lang, if one fast food chain dealt with you indifferently but you still like their menu, why don't you try eating at their other branches. Now, if location is a problem, then you should approach their OIC for ammendments, you don't go out in public and destroy a company's name just because they sold you an item for a much higher price, remember, a business is supposed to make money, feeling kasi natin kapag mahal ang price eh ninakawan na tayo. Put up a business and tell me how it works so you will understand. God Bless po!

[hotruss]

I'm not putting anyone out of business. As i have posted earlier. I leave to them the benefit of the doubt. I have also said earlier that it's the people working under the establishment i'm hinting of. I also said not to use VERY harsh words against them like not buying from them, ever. Yes, there are other branches but i'm afraid of not getting the satisfaction of buying from them. Again, inconsistency of service is a step closer to customer dissatisfaction.

This thread is meant to open up other peoples eyes of the sometimes neglected/taboo issue of customer satisfaction from an established/well known store. We sometimes forget or are numb to these kind of situations because it happens all the time. Sometimes we can only take this much before we yell "it's not right!".

Again, they are still open for improvement. Everything is. I am not judging them right away so take it down a notch. Will you? We just want to be treated right. Is it too much to ask?

With these, i leave you all to react accordingly, ok?

OT:
BTW, i did put up a business way back then. Good running until we closed shop because of other priorities. Not a single complaint, i got. I go directly to my customers and ask them point blank if their satisfied with our service or not.

God bless you too.

[hotruss]

feeling kasi natin kapag mahal ang price eh ninakawan na tayo

Huh? A price earlier quoted from the store quickly climbs up when your there to buy it from the employees' is different from the price quoted from the store and didn't change up to the day you buy them. That's why quoting of products is essential in knowing how much your willing to spend. The reality is if i can't afford it, i dream about it instead . And save up on it until i can buy it.

[chippoy]

Originally Posted by hotruss

Huh? A price earlier quoted from the store quickly climbs up when your there to buy it from the employees' is different from the price quoted from the store and didn't change up to the day you buy them. That's why quoting of products is essential in knowing how much your willing to spend. The reality is if i can't afford it, i dream about it instead . And save up on it until i can buy it.

Chief! I am also a sales person and it is a common occurrence that price inquiries over the phone might change when you are already picking up the item off the shelf, this is because you have spoken to 2 different people and probably one has quoted you differently, however, since you yourself operated a business of your own and personally looked after your customers, then it would have made a difference if you brought this complaint to the OIC's attention, you could have saved some money and a lot of disgust if you or your officemate did this. Your thread was made public without consultation to the owners of the affected party, I know that you are just expressing yourself, but please refrain from doing so and avoid further damages to the affected party. Just to inform you again, you have specifically named the party and made public the complaint without approaching the management, please don't make yourself prone to liability as the said management is a member of the MCPF and may affect us as a whole. Peace and God Bless.

[chippoy]

Originally Posted by hotruss

Huh? A price earlier quoted from the store quickly climbs up when your there to buy it from the employees' is different from the price quoted from the store and didn't change up to the day you buy them. That's why quoting of products is essential in knowing how much your willing to spend. The reality is if i can't afford it, i dream about it instead . And save up on it until i can buy it.

Chief! I am also a sales person and it is a common occurrence that price inquiries over the phone might change when you are already picking up the item off the shelf, this is because you have spoken to 2 different people and probably one has quoted you differently, however, since you yourself operated a business of your own and personally looked after your customers, then it would have made a difference if you brought this complaint to the OIC's attention, you could have saved some money and a lot of disgust if you or your officemate did this. Your thread was made public without consultation to the owners of the affected party, I know that you are just expressing yourself, but please refrain from doing so and avoid further damages to the affected party. Just to inform you again, you have specifically named the party and made public the complaint without approaching the management, please don't make yourself prone to liability as the said management is a member of the MCPF and may affect us as a whole. Peace and God Bless.

[hotruss]

That confirms it. IT IS TABOO to even talk about complaining against a well known establishment.

With that. I resigned myself from this issue. Goodbye.

[Kingpin]

when inquiring call JT Triumph caloocan and look for eddie.he has the computer in front of him to check if there are stocks,pricing,inquiries,etc....

He's the man!! Eddie is a rider and a salesman.best of all he has the power to give discounts

[noypito]

Originally Posted by Kingpin

when inquiring call JT Triumph caloocan and look for eddie.he has the computer in front of him to check if there are stocks,pricing,inquiries,etc....

He's the man!! Eddie is a rider and a salesman.best of all he has the power to give discounts

kung lahat tayo, si eddie lang ang lalapitan, then what's the use of all his employees?

[Kingpin]

Originally Posted by noypito

kung lahat tayo, si eddie lang ang lalapitan, then what's the use of all his employees?

tagalugin ko na lang para maintindihan.

kung si eddie ang tatanungin sigurado ang presyo na ibibigay sa kostomer kasi nga sya ang nasa harap ng kompyuter, hindi na paiba-iba.

kung magkaroon man ng discrepancy sa presyo ilapit agad sa kanya. ang kanyang mga empleyado ay sa kanya nagtatanong ng last price.

sa aking pagkakaalam ay si eddie mismo ang nag-oorder ng mga pyesa at siya din ang in charge sa special order.pag nasa stocks na nila lalabas na agad sa kompyuter ang presyo.

kahit saan branch ka magpunta kapag hindi sigurado sa presyo at may katanungan ang mga empleyado isang tao lang tinatawagan nila. sa tingin mo sino kaya iyon?

wala po ako kinalaman sa tindahan na nababanggit at wala din akong kamag anak na nanunungkulan sa kanila. ako po ay isang masugid na kotomer mahigit 20 taon na ang nakararaan.

maraming salamat po

[kanuto123]

Originally Posted by noypito

kung lahat tayo, si eddie lang ang lalapitan, then what's the use of all his employees?

diba mas magandang kausap ang manger or me-ari ng kahit anong establishment....kahit na maliit or malaki pa eto kampante taung mga costumer pag kausap na ntn ung mismong namamahala

[Raymund Mojica]

Personal experience ng thread starter ang sinasabi niya, at malaking tulong sa mga baguhan para makaiwas sila sa ganung sitwasyon, so kung maganda ang karanasan ninyo ay wala namang masama, pero bakit di natin hayaan ang paalaala ng iba para sa ikabubuti ng mas nakararami? eh ano kung matumbok sila, maging dahilan ito dapat sa kanilang pagbabago, at kung member din siya dito e bakit hindi natin siya ang bayaang magpaliwanag ng side niya, ito e pagkatapos niyang malaman ang buong pangyayari sa kwento ng threas starter. peace po tayo lahat

[Ichthus Janz]

Originally Posted by kanuto123

diba mas magandang kausap ang manger or me-ari ng kahit anong establishment....kahit na maliit or malaki pa eto kampante taung mga costumer pag kausap na ntn ung mismong namamahala

I agree with you Sir, kahit sa Divisoria ka mamali, mas magandang kausap yung may-ari na Intsik kasya dun sa ibang nagbabantay na wala ginawa kundi tumingin sa salamin o kaya eh makipagkwentuhan sa kapwa nila bantay. Kapag dun sa may-ari ka dumiretso bibigyan ka pa nila ng malaking discount.

Kung pangit talaga ang serbisyo ng mga empleyado eh talagang wala silang silbi. Biro mo gumagastos ka para sa sweldo nila tapos mawawalan ka pa ng customer dahil hindi maganda service, magiging pangit pa yung impression ng negosyo mo. Tama ba naman yun?

[emo]

ganya talaga mga tindero, kung makaka kickback, kikickback.. parang sa Deka, yung tindero nila ninanakawan sila, one time bumile ako ng jettings dun. wag na daw ako humingi ng resibo, bawasan na lang nya yung price tapos sabay binulsa nya yung bayad ko.. ayus!

[orionZ3]

Originally Posted by emo

ganya talaga mga tindero, kung makaka kickback, kikickback.. parang sa Deka, yung tindero nila ninanakawan sila, one time bumile ako ng jettings dun. wag na daw ako humingi ng resibo, bawasan na lang nya yung price tapos sabay binulsa nya yung bayad ko.. ayus!

anong itsura nya sir??